To act as a strategic partner, however, IT
needs to to act as a strategic partner for the business in modern industries
and hence must improve its service management capabilities. IT operations need
to be expanded to include processes that help IT interact with the rest of the
organization, manage change more effectively and consistently deliver services
that impact business results positively. Companies around the world are looking
to the latest version of the IT Infrastructure Library (ITIL) to achieve this
target. Since it was first introduced in the 1980s, ITIL has evolved to form
the basis for IT Service Management (ITSM) practices as well as ISO/IEC 20000
certification.
Whilst previously focussing only on infrastructure management, today with ITIL
v3, the focus is on Service Management. The emphasis falls on business needs,
not IT needs. To help the business realize strategic objectives, IT needs to be
fully aligned and integrated with the rest of the business.
Based on the ITIL framework, we can provide independent assessments of your
Incident, Problem, Change, Release and Deployment, Configuration and Service
Level Management processes from cradle to grave. We are ready to assist you in
ITIL version 2 and 3 implementations and can also help you migrating upwards. Our
ITIL certified and COBIT trained experts can provide you with
- Audit Assessment of the current status of
your currently implemented Service Management process model resulting in
us highlighting current strengths and weaknesses and writing recommendations
how to address potential improvement ideas.
- Capability Maturity Model Assessments: Discover
your company IT maturity compared to industry best practices Service
Management processes. We can deliver a full assessment of IT
processes where we appoint Quick Wins and recommend improvements for your
way forward.
- Process Design: Improving your current
processes and implementing proposed and agreed new ways of working based
on our industry experience..
- Process Documentation: Helping you to
document your AS IS state (after defining the work and processes scope) and
establishing the agreed TO BE documentation..
- ITIL v3 Implementation: Supporting the
evolution of IT effectiveness for improved IT operations following
industry best practices and harmonizing your way of working.
- Service Management Education: Whilst
implementing process improvements and changing the way of working, we can
assist you in training your employees and in building a new appreciation
amongst your employees. We also offer lectures for dedicated ITIL (version
2 and 3) process implementations such as Incident and Problem, Release and
Configuration, Service Level Management, Change Management to update your
employees or to prepare for ITIL examinations.
- Tooling Consultancy: As an independent
audit department, we can assist you in evaluating and discovering suitable
tools which can help your teams in establishing your Service Management
best practice.
While IT must manage change in a very exact
manner, it must also cultivate a portfolio perspective on existing IT assets to
improve resources and make effective trade-off decisions in the best interest
of the larger business. ITIL v3 views IT as a partner working with the larger
organization it serves to help the organization executing strategic
initiatives. Audit Department will be able to assess your Service Management
Processes from end to end and will be able to assist you in implementing
improvements to reach the CMM Level you want to achieve.
Our Country offices in London, Hamburg and Milan will be looking forward to your individual requests and can help you in
defining the ideal package for your individual requirements.
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