Service Level and KPI

Service Level Agreements and Key Performance Indicators
Audit Department can assist you in establishing Service Level Agreements (SLA) and corresponding Key Performance Indicators (KPI) following the ITILv2/v3 methodology.
This will enable you to monitor, report and improve your internal and external service providers.

In depth service description in preparation

We proudly offer you any combination of the above building blocks but are also flexible to discuss your dedicated requirements. Please contact your nearest Country offices in London, Hamburg and Milan.